Heart Necklace

Available in 925 sterling silver plated with 18K gold and 925 sterling silver.

Orders usually take 4-7 working days to reach you. Please make sure to answer your phone from 10 am to 6 pm. In case the courier tries to reach you 3 days with no answer, the order may be cancelled.

In case of damaged or wrong items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make an exchange.

Exchanges
In case you receive the wrong or damaged item/s, we have a 3-day exchange policy.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at elafjewelry@gmail.com or on our social media accounts.

Once we initiated the exchange the courier will reach out for you to pick up the item/s and hand you the replacement at the same time.

We only exchange with the same original item/s in case of customized orders, or with equally priced item/s in case of stock orders.

In case you are unhappy with the product;

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elafjewelry@gmail.com or on our social media accounts.

If your return is accepted, we’ll send you a return shipping label.

After receiving the item in our warehouse, the refund will be issued and you will receive the amount after deducting the shipping service fees for both delivery and return.
You can always contact us for any return question at elafjewelry@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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